FAQs

Important notes:  Face masks are required on shuttle.  Please check at hotel upon your arrival for the most up to date shuttle schedule times.

RESERVATIONS ARE REQUIRED - go to www.discoverusatours.net portal to reserve your seats between a minimum of 2 hours and a maximum of 24 hours before pick up time.

The theme park schedule effective September 20, 2024 is as follows:

Departs Galleria Palms Hotel for the following theme parks:

• Disney World Magic Kingdom - 8:30 AM

• Disney World Hollywood Studios - 10:30 AM

• Epcot - 10:30 AM

• Sea World - 7:05 AM

• Universal Studios - 7:05 AM

Departs theme parks for Galleria Palms hotel:

• Magic Kingdom (TTC Lane 35)  - 5:30 PM, 8:55 PM, 9:50 PM

  • 10:45 PM - Additional return time for specific dates in September: 23, 25, 28, 29, 30

• Hollywood Studios (Lane 65) - 5:15 PM, 8:40 PM & 9:40 PM

• SeaWorld (Green Canopy) - 6:45 PM

• Universal Studios (Lane 81) - 7:00 PM

Shuttle services are provided by:  Discover USA Tours, Inc., Telephone: 1 (407) 900-6217, www.discoverusatours.net

Handicap services must be scheduled 24 hours in advance, motorized scooters and foldable wheel-chairs are NOT eligible for wheel-chair accessible vehicle. Copy of handicap health card will be required for scheduling a wheel-chair accessible vehicle. Please note the wheel-chair accessible vehicle will depart ONLY at the time of regular schedule departures of the bus and ONLY to Magic Kingdom, CHAT WITH US @ (407) 900-6217

• Internet Wi Fi
• Mini refrigerator 
• Microwave 
• Safe 
• 49-inch flat-screen television with HBO
• In room coffee and tea, K-cup single serve
• Bathroom toiletries
• Double vanity sinks 
• Iron and ironing board
• Hair dryer
• Wet Bar 
• Ice bucket

Yes, we can hold your luggage prior to check-in time.

The Public Health Emergency implemented by the Health and Human Services of the US Federal Government was ended on May 11, 2023.   

Please travel safely.

Yes, the resort fee is $13.99 per room per night, plus 13.5% tax.  The resort fee inlcudes our deluxe hot breakfast buffet served every morning, fast Wi Fi in all guest rooms and public areas, scheduled shuttle service to area theme parks, 24 hour coffee and tea in lobby, freshly baked cookies every night at reception, guest parking, access to the heated pool with pool towels provided, package hold for your arrival from FedEx and UPS, and temporary luggage hold services.  

3000 Maingate Lane 
Kissimmee, Florida 34747 
Phone: 1-407-396-6300 Fax: 407-396-8989  
Reservations Email:reservations@gphkissimmee.com  

Group Sales: gm@gphkissimmee.com 

• Daily hot deluxe breakfast buffet featuring freshly made pancakes, eggs, pastries, bagels, fresh whole fruit, cereals and much more!
• Complimentary car & bus parking  
• Scheduled shuttle service to area theme parks:  
• Evening freshly baked cookies at reception
• Complimentary Wi-Fi throughout hotel & pool area  
• Guest laundry facility, Vending machines, ATM on site  
• Luggage hold pre-arrival and post departure
• Heated outdoor pool and deck area with lounge chairs, umbrellas, tables and chairs, and pool towels 
• Business kiosk with computer, internet access and printer
• Pre-arrival Package delivery hold 

• Disney World theme parks: Magic Kingdom, Animal Kingdom, Epcot, Hollywood Studios
• Disney Springs
• Sea World & Aquatica 
• Universal Studios Orlando 
• Islands of Adventure & Universal City Walk 
• Premium Outlets Shopping 
• Old Town and Fun Spot America Kissimmee
• The Holy Land Experience 
• Margaritaville Sunset Walk Shopping & Entertainment Complex and Island H2O Live! Waterpark 

Within 2 miles of the hotel on Hwy 192 you will find:  

• IHOP, Bob Evans, Golden Corral, Denny’s, Bonefish Grill  
• Red Lobster, Long Horn Steak House, Olive Garden, Bahama Breeze  
• Buffalo Wild Wings, Flipper’s Pizza, Carrabba’s, Panera Bread  
• McDonald’s, Wendy’s, Taco Bell, Burger King, Popeye’s, Arby’s, Little Caesars Pizza, Wingstop 
• Chuy’s Fresh Tex-Mex, Joe’s Crab Shack, Orlando Ale House  

Yes

Check-in time is at 3:00 PM.  Please contact hotel directly at 1-407-396-6300 or at reservations@gphkissimmee.com to request an early check-in before 3:00 PM.  There is no fee for an early check-in and we can accommodate a check-in as early as 7:00 AM if your reserved room is available.

Yes, if we have it available.  There is one hour grace until Noon, then $10.00 an hour up to 4:00 PM.

Yes

Yes, ample parking is available onsite.  

No pets allowed, only service animals are allowed.  Service animals are defined as a dog or miniature horse trained to do work or perform tasks, and to assist an individual with a disability.  Service animals should remain on a leash or harness, and under the control of the owner at all times.  

21 years of age

Our rooms do not accommodate rollaways. There is no charge for a pack and play.

There is no fitness center.

US 192 W Irlo Bronson Memorial Highway, Sherberth Road and Maingate Lane

Yes

Visa, Mastercard, American Express, Discover Card, Diners Club, Carte Blanche, JCB, China Union Pay

Contact the front desk in person, or by telephone at 1-407-396-6300, or email at fom@gphkissimmee.com.  

There is no smoking allowed inside the hotel.  

We offer a deluxe hot breakfast buffet daily from 6:30 AM to 9:30 AM.  Breakfast includes the following items:

• Scrambled eggs or omelets
• Freshly made pancakes
• Sausage links or ham
• Whole fruits and yoghurt
• Fresh breads, danish, muffins, bagels
• Cold and hot cereals
• Coffee, decaffinated coffee, tea, hot chocolate, milk and juices 

There is no restaurant in the hotel however, there is a 24 hour iHop Restaurant adjacent to the hotel.  There are also a Popeye’s Louisiana Chicken, an Arby’s,Wingstop, McDonald’s, CiCi’s Pizza, Golden Corral and a Black Angus Steakhouse within walking distance.  There are also a multitude of casual, fast food and sit down dining options within a two mile radius of the hotel.

Yes, the pool is open 8:00 AM – 11:00 PM daily.  We have pool towels for your use poolside.  There are multiple tables with umbrellas and lounge chairs with side tables for your relaxation and fun. 

Yes, we have seven accessible rooms.  Two of the rooms have a roll-in shower.  All 7 rooms have one king size bed with occupancy for 2 persons. Please contact the hotel directly to make special accommodation requests. You can call 1 (407) 396-6300 or email to reservations@gphkissimmee.com for an accessible room.